Support for your My Cloud device is changing

Support is ending, help protect your content now

Thank you for being a long-time Western Digital customer. We understand that your content is important to you, and we appreciate that you trust us to help you preserve it. As promised, here’s an exclusive 20% discount coupon* that you can use toward an eligible device:

DB20-YR3K-SR2K-29MM-WGY2

To redeem your discount*, visit the Western Digital store and enter the discount code at checkout. If the online Western Digital Store isn’t available in your region, Contact Support to see what options might be available to you.

As a reminder, on April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. Your current device isn’t compatible with critical security updates that are only available for My Cloud OS 5-compatible devices. As a result, you’ll only be able to access it locally. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. Check out our recent My Cloud updates to learn more.

To help protect your content, we recommend that you immediately back up your device, disable remote access, disconnect it from the internet, and then protect it with a strong, unique password.

Sincerely,
My Cloud Team

*Offer valid only for the purchase of one of the following qualifying products: My Cloud Home (8TB), My Cloud EX2 Ultra (16TB, 24TB, 28TB), or My Book (12 TB). Sales quantities are limited to a maximum of 1 per customer. Offer is only valid while supplies last. This offer may not be combined, used in conjunction with or used in addition to any other promotion or offer. This offer may not be available in all regions of the world. Western Digital reserves the right to change or discontinue this offer at any time without notice. This offer expires April 15, 2022.

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