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Support is ending, secure your My Cloud device now |
| Western Digital continuously evaluates and improves our hardware, software, and services as security standards evolve. As a result, we've determined that it’s necessary to end support
for prior generations of My Cloud OS, including My Cloud OS 3. You should act now to protect your content. |
| On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. Your device isn’t compatible with
critical security
updates that are only available for My Cloud OS 5-compatible devices. As a result, you’ll only be able to access it locally. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. To help
protect your content, we recommend that you back up your device, disable
remote access , disconnect it from the internet, and protect it with a strong, unique password. Check out our recent My
Cloud updates to learn more. |
Thank you for being a long-time Western Digital customer. We understand that your content is important to you, and we appreciate that you trust us to help you preserve it. To show our
appreciation, we’re sending you a 20% discount coupon in January 2022 that you can use toward an
eligible device. Keep your eye out for another email from us with information about that discount.
Sincerely,
My Cloud Team |
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