Date : 10/11/2016 9:19:21 AM
From : "Christine Taylor"
To : elazar.stern@mail.gov.il
Subject : Self-Service IVR: The Easiest Path to Omnichannel [Thought Leadership Webinar]


ANALYST WEBINAR

What's the Easiest First Step to Omnichannel? Surprise—It's Your IVR!
Featuring Kate Leggett, VP and Principal Analyst, Forrester Research

Wednesday, 19 October 2016
3PM BST / 4PM CEST

Businesses are struggling to provide self-service options across all communication channels in order to meet intensifying customer needs and expectations. Are you prepared to offer your customers personalized self-service across all channels including legacy applications such as your IVR? Good news! Omnichannel self-service is achievable and there are real business benefits to executing on that strategy.

Our guest speaker, Kate Leggett, VP and Principal Analyst at Forrester, will share key benefits that are driving smart companies to implement omnichannel self-service, including:

  • Improved customer satisfaction scores
  • Faster response times
  • Fewer number of customer call backs

Join us to learn to learn the key benefits that drive smart organizations to implement omnichannel self-service.

Register today!

 

Best regards,
Christine Taylor
Genesys Webinar Team
SPEAKERS

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Guest Speaker: Kate Leggett
Vice President, Principal Analyst
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Scott Kolman
VP Product Marketing,
Genesys
Genesys - The leader in omnichannel customer experience and contact center solutions. Find out more at www.genesys.com

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