Order Number: M1AA9486
Tracking Number: 783721282009

Dear benzi zimmerman ,

Thank you kindly for your patronage. We sincerely apologize that you did not receive your order at this time or you received missing or damaged item(s). We will contact the shipping provider to investigate your parcel. A resolution on domestic packages can take approximately 2-3 weeks. A resolution on international shipments may take up to 4-5 weeks.  Updates will be provided to you via email. 

For damaged packages or missing contents, Please DO NOT DISCARD the outside shipping box and any inside packaging. Keep EVERYTHING as you received it. You may be asked to take photos to proceed with the investigation.

IMPORTANT NOTE FOR UPS PACKAGES: As part of the tracer process, UPS will need to speak with you directly on the phone to confirm your claim. Therefore, please either contact them directly with your tracking # at 866-706-6894 OR be prepared to receive their phone call, which usually appears without caller ID.

Thank you for your cooperation. We appreciate your patience.

Jomashop Customer Service
877-834-1434